The Client:

Mary Shamouel had a vision of a Case Management Business Intelligence System that could provide an integrated and clear view of agency operations and enable the entire organization to better serve its clients. With the setting of Silicon Valley as a backdrop, the Santa Clara County Case Management system needed to be a living example of innovation for operational excellence. Ciber has worked with Santa Clara County for over 10 years, but began to collaborate on this project in 2008.
 

The Challenge:

Accessing One Version of the Truth Disparate sets of data and conflicting answers to existing system queries drove the need for an enterprise approach to data integration, and a consolidated view of data across the agency’s departments without impacting the operational performance of existing data sources.
 

The Solution:

BI for SSA Case Management Ciber developed and implemented an Enterprise Data warehouse and Business Intelligence system for Social Services Agency Case Management. A multi-phase, iterative approach was taken to deliver incremental functionality to meet requirements.
 

The Solutions:

Santa Clara County Achieves its Goals Ciber helped Santa Clara County Social Services Agency (SSA) reach its organizational goals to enable Case Management with increased access and a clear view of agency operations. SSA can reduce the complications of having users obtain different answers for the same question by having one version of the “truth”.

Download the PDF